Contact Us? 


Call: 1-800-550-3997

How do I check the status of my e-filing return(s)?

Click here to check your refund status with the IRS online.

Can my tax return information be transferred to next year's return?

Yes, any information which can be transferred from one tax year to the next will be done automatically.

How long can my tax return information be kept at

You can access your tax return information until October 15 of the tax filing year. You should print out a copy of your tax return or save the return in Adobe® Acrobat® (*.pdf) format before this date. After this date, you may need to contact the IRS for a copy or transcript of your tax return.

Can prepare part-year or nonresident state returns?

Part-year or nonresident state returns may not be available for some states. Contact us for more information.

Are the calculations in the tax returns prepared at guaranteed to be accurate?

Our certified tax professionals review your documents thoroughly for 100% calculations.

Is my tax return information going to be private and secure?

Yes. Privacy and security are our top priorities at We employed industry-standard Secure Socket Layers (SSL) protocol which provides data encryption, message integrity, and server authentication when your data is transmitted to us.

Your personal information is never viewed by any employee at unless prompted by you, and we never sell or rent your information for commercial purposes. For more information about our commitment to privacy and security, please see our Privacy Policy.


What is e-filing?

E-Filing or electronic filing is a convenient and quick way of sending your tax returns to the IRS by using an online tax preparation site like or other service providers. Your return is securely transmitted by directly to IRS computers for processing. You do not need to mail anything to the IRS. The IRS will notify whether your tax return(s) has been accepted and, in turn, we will ask for you to authorize e-filing.

What information do I need for to file my taxes online?

You need the same information as when you file a traditional paper return. We have a TaxPrep checklist that you can refer to in the process of gathering information to send to us to prepare your tax return. 

Can file my state return?

Yes, we can file your state tax return after we complete preparation of your federal tax return. Some states require state tax return filed at the same as the federal tax return.

Do I need to download anything to use the online service?

No, you do not need to download any other software. The only software you need for viewing and printing of your tax return is Adobe® Acrobat® Reader®.

Is an authorized IRS e-file provider? is an IRS-authorized TaxPrep organization and e-file provider.

How can I change the information on my tax return or correct a mistake I made?

You can notify us of any changes as long as the tax return has not been accepted by the IRS. Please email as soon as possible with the information you need for us to change. After the tax return has been accepted by the IRS, you will have to file an amended return (federal form 1040X) and/or appropriate amended tax return form with your state authority.

How do I get my refund or pay any tax liabilities I owe?

The same way as if you file a paper return. If you expect a refund, you can select direct-deposit into your bank account. Otherwise, the IRS will mail you a check. If you owe taxes, you can send a check with a voucher or have the payment withdrawn from your bank account.

How do I enter the direct deposit information?

You can upload a document with your direct deposit information in your online client account.

Does President Trump’s tax bill affect me this year?

Nearly all the provisions of the Republican tax bill, The Tax Cuts and Jobs Act, will not go into effect until 2018.

The medical expense deduction, which is only claimed by those who itemize deductions and pay substantial medical bills, was expanded for 2017 and 2018: Medical expenses exceeding 7.5% of adjusted gross income (AGI) can be deducted on Schedule A for those two years.

In 2019, that percentage will revert back to 10%.


Tax Preparation

How many tax returns can prepare for me?

There is no limitation for our professional tax preparers.

How does start another tax return for me?

Purchase a new 1040 TaxPrep service from to get started.

What if I forgot my password?

Click on "Forgot your password." Enter your e-mail address. Click on "Send Reset Link" to retrieve a temporary link to reset your password.

Does itemize my deductions?

While anyone can itemize deductions, it may not save you the most money on your taxes. Each taxpayer will either claim the standard deduction based on their filing status or itemized deductions, whichever is higher. Many times, even if you have certain itemized deductions, it’s still doesn’t add up to more than your standard deduction.

Some tax breaks are only available if you itemize deductions, such as tax breaks for charitable donations, mortgage interest, property taxes and unreimbursed business expenses. Schedule A is used to report itemized deductions. There are other deductions that don’t require you to itemize (student loan interest and educator expenses, for example), so you could claim those deductions and still use the standard deduction for your filing status.

When you allow the tax professional at prepare your tax return, we’ll automatically calculate the standard deduction and itemized deductions to see which is the best option.

What are the 1040 forms supported by supports most of the 1040 forms, statements, and worksheets.

Can I deduct gas and mileage on my work commute?

Only if you are self-employed. There are some tax breaks for unreimbursed business travel expenses, but your day-to-day commute does not qualify for a deduction if you are not self-employed. For more information on deducting business expenses, click here.

What does a freelancer need to file taxes?

You’ll need all your business records from the year to report income and expenses. These records will help calculate your tax liability and your net income (or loss) after any credits or deductions.

In addition to filing a tax return, make sure you also pay your quarterly estimated taxes to avoid underpaying and being given a large tax bill at the end of the year. Generally, you must make quarterly estimated tax payments if you expect to owe tax of $1,000 or more when you file your taxes.

What documents do I need?

•Social Security or other taxpayer ID numbers for you, your spouse, and dependents
•Birth dates for you, your spouse, and dependents
•Income statements: Forms W-2, W-2G, 1099-R, etc.
•Interest and dividend statements from banks, brokerages, etc.
•Form 1098 from your mortgage lender
•A copy of last year's tax return
•Bank routing and account numbers
•The amount you paid for childcare and the childcare provider's tax identification number
•Receipts for charitable donations

How do I check my estimated tax?

 You can check your estimated tax with the IRS by clicking here.


Electronic Filing 

My return has been rejected, how do I correct my tax return?

We will work with you to correct any errors. Please contact

When will I get my tax refund?

The IRS issues more than 9 out of 10 refunds in less than 21 days. Each state sets its own refund processing schedule—some are similar to the IRS, while others are different. Due to the recent surge of tax-related identity theft and fraudulent refund claims, many states are taking longer to scrutinize returns prior to releasing refunds.

The fastest way to receive your refund is by letting the tax pros at e-file your return. E-filed returns are received more quickly than mailed returns, and direct deposit allows the IRS to issue your refund to your bank account as soon as it is approved.

What is the deadline for October filing?

The deadline to file your extended tax return is October 15. If the 15 falls on a weekday or holiday, the deadline will move to the next business day.


To file taxes online with, register here.

When can I expect my refund if I file in October?

If you selected the direct deposit delivery method, your refund is estimated to be issued between 7 and 21 days after your return has been accepted and approved.

Keep in mind that the 7-to-21-day period won’t begin until your return has been accepted and approved, not submitted. Approval delays can occur if the IRS sidelines your return for additional review.

Additional review doesn’t necessarily mean something is wrong with your return. The IRS and state tax agencies have implemented more stringent security measures to help prevent tax-related identity theft and refund fraud. Those extra measures inherently cause more returns to be reviewed.

If you chose to receive your refund by mail, it could take longer than 21 days to receive your refund.

Please note:

All data, SSN, Last Name, Date of Birth, etc. must match information from your Social Security Card. Your return will be rejected if any information does not match with Social Security Administration (SSA) data.